Shipping and return policy

Important: Please note that this Shipping and Return Policy applies only to items purchased within kovamag.com. Any item purchased outside of kovamag.com, for example through an affiliate link to other websites, is not covered by this Shipping and Return Policy.
For any purchases made outside kovamag.com, please refer to the relevant Shipping and Returns Policy on the website from which the order was placed.

kovamag.com ships worldwide which covers North and South America, Europe, Asia, Africa, Australia and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.

kovamag.com partners with major international shipping companies like DHL, UPS, FedEx, EMS, and others to offer the best international shipping times.

Place Your Order

When you see an item you like, click on right hand side “Add to Cart” and continue shopping until you finish adding items to your cart. Thereafter, click on the “View Cart”, located at the top right section of the page where you can see the items you added. Click “Checkout” to confirm your items. After you have made any changes and updated the quantities as desired, click on “Checkout with Paypal” to complete your transaction.

Processing Time

We immediately put your order into process soon after we receive order from your end so that we dispatch order within 24 hours. In some circumstance, shipping time can be effected due to public holidays, bad weather and some unavoidable reason. Kovamag ships most packages from our warehouse in china.

Change Adress After Order Placed

Kovamag.com offers hassle free express checkout process where no signup required where you add your favorite items into the cart and make transaction with PayPal which is most easy and 100% secure payment method. When payment is done PayPal will redirect you on the site where you will find the option “Change Shipping Address” where you can change your shipping address.

You can also write to us at support@kovamag.com

Change Adress After Shippment Sent

Please check your shipment address carefully if you find it incorrect please informs us instantly via email before your order shipment. Once your order is out for shipment we are unable to make any changes or modifications to an order.

Payment Methods

All prices are available in USD, AUD, GBP, CAD, EUR, NZD, SGD, CHF, SEK, NOK, DKK.

We accept credit card, PayPal, etc, as the payment methods.

  • Credit Card : Buyers can pay by credit card via PayPal.
  • PayPal (Recommended): It is a easy, safe and secure payment method. Please provide your contact number during transaction, it will help shipping company to contact you if you are not available at your address.

Welcome to kovamag.com. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 15 Day Returns guarantee. Buy with confidence and Enjoy a great Shopping experience at our store!

Items that can be Returned/Refunded or Exchanged

Items that can be returned/refunded or exchanged within 15 days of receiving must follow the criteria as below:

  • Faulty items damaged/broken or soiled upon arrival.
  • Items received in the incorrect size/color.
  • Unwashed, unworn and unused item(s) that have not met your expectation within 15 days of receiving.

We will not accept returns in the following conditions:

  • Items outside the 15 days warranty time-frame.
  • Washed, worn, used or misused items.
Return Process

Please carefully follow our return process to minimize any delays:

  • If your item is returnable (see above), please email to our support center support@kovamag.com stating your:
    • Order number SKU number or product name
    • Reason for return
  • Our customer service team will respond to your request within 24-48 hours and provide you Return details with our return address.
  • Please return the item according to our instructions that stated in email and send us return proof in the form of the tracking number and a valid return receipt.
  • Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Return Shipping Costs
  • All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
  • Please contact your local post office to confirm the actual return shipping fee.